At Ricaboost, we are dedicated to providing our customers with high-quality products and an exceptional shopping experience. We understand that sometimes, a product may not meet your expectations or there may be unforeseen circumstances that require you to initiate a return or request a refund. This Refund and Return Policy outlines the procedures, conditions, and guidelines to ensure a smooth and transparent process for our valued customers.

Please read this policy carefully before making a purchase. If you have any questions or need further assistance, feel free to contact us at support@ricaboost.com or call +1 540 461 6000.

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1. General Principles

• Customer Satisfaction: Our goal is to ensure you are satisfied with your purchase. If you are not completely happy, we encourage you to initiate a return or refund following the guidelines outlined below.
• Responsibility of the Customer: It is your responsibility to review product descriptions, images, and specifications before completing your purchase.
• Timely Requests: To be eligible for a return or refund, requests must be submitted within the specified timeframes outlined in this policy.
• Product Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact unless the product is defective or damaged upon arrival.

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2. Eligibility for Returns and Refunds

a. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately. We will assess the issue and, if verified, provide a full refund, replacement, or repair, depending on the circumstances.

b. Incorrect Items

In cases where we ship the wrong product or size, contact us within 7 days of receipt. We will arrange for the correct item to be sent out and provide instructions for returning the incorrect product.

c. Change of Mind or No Longer Needed

For products purchased but no longer needed or changed your mind, standard returns may be accepted within 14 days of receipt, provided the item is unused, in its original packaging, and in resalable condition. Some products, such as customized items or perishables, may not be eligible for return.

d. Shipping Damage

If your product arrives damaged due to shipping, notify us within 48 hours of receipt with photographic evidence. We will work with you to resolve the issue.

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3. Return Process

Step 1: Initiate the Return

• Contact our customer support team at support@ricaboost.com or call +1 540 461 6000.
• Provide your order number, purchase date, and details about the reason for your return.
• Our team will review your request and provide a Return Authorization (RA) number along with detailed instructions.

Step 2: Prepare the Product

• Pack the item securely in its original packaging, including all accessories, manuals, and tags.
• Clearly write the RA number on the outside of the package.
• Use a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.

Step 3: Ship the Return

• Send the package to the specified return address provided by our support team.
• Retain the shipping receipt and tracking number for your records.

Step 4: Inspection and Refund

• Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
• You will be notified of the approval or rejection of your return within 7 business days.
• If approved, your refund will be processed using the original payment method within 5-7 business days.
• Please note that original shipping fees are non-refundable unless the return is due to our error.

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4. Refund Policy

a. Eligible Refunds

Refunds will be issued for:

• Damaged or defective products
• Incorrect items shipped
• Items returned within the stipulated timeframes and in acceptable condition

b. Non-Refundable Items

• Customized or personalized products
• Perishable goods
• Items not returned in their original condition
• Items received outside the return window

c. Refund Processing Time

Once your return is approved, the refund will be processed promptly. Depending on your bank or payment provider, it may take 5-7 business days for the refunded amount to appear in your account.

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5. Shipping Costs and Responsibilities

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or defective products.
• Restocking Fees: No restocking fees are applied unless specified at the time of purchase or in specific case-by-case situations.
• Lost Returns: Ricaboost is not responsible for items lost or damaged during return transit. We recommend using a trackable shipping service.

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6. Exceptions and Special Cases

• Final Sale Items: Certain items marked as ‘Final Sale’ are not eligible for returns or refunds.
• Gift Cards: Gift card purchases are non-refundable.
• Promotional or Discounted Items: Items purchased during promotional sales are subject to the same return and refund policies, unless otherwise specified.

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7. Contact Information

For all return and refund inquiries, please contact us:

Address: 306 St Claire Ln, Richmond VA 23223
Phone: +1 540 461 6000
Email: support@ricaboost.com

Please include your order number, contact details, and a detailed description of the issue when reaching out.

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8. Changes to This Policy

Ricaboost reserves the right to modify or update this Refund and Return Policy at any time without prior notice. The most current version will be posted on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of any changes.